Welcome to Crystal's and thank you for stopping by!
We're here to make ordering your custom cookies easy and hassle-free! Below are the answers to the most FAQ's and policies regarding ordering cookies for your special occasion!
Time Frame: We take orders anytime, but two weeks notice is best, and gives you a better chance of securing your date on our baking calendar. I hate to tell people I'm booked! (Frown emoticon!)
Minimum Order: Minimum order is one dozen cookies, or a 4-cookie bouquet.
Cost: Our custom cookies start at $36 per dozen for a 3-inch basic style cookie. The cost increases for larger and/or more detailed cookies. Cookies are packaged in a window bakery box, or you can have them placed on a tray at no additional cost.You can also get your cookies packaged individually and tied with a coordinating ribbon, favor style, for an extra $5 per dozen. Personalized bag toppers are also available for an added cost of .50 per cookie.
Ingredients: We use all natural and organic ingredients in our cookie dough! Our cookie icing is made with fresh squeezed lemon juice and conventional food colors. We provide plant-based food colors upon request at an additional cost.
Shipping: Yes, we ship! Cost for shipping one dozen cookies within the continental United States is $15, plus $5 for each additional dozen.
Payment: Most orders are placed through private messaging or by phone. Due to the custom nature of our products we do require payment in full in advance. Your order is not considered confirmed nor reserved on our baking calendar until payment is received. When ordering, please include your e-mail address for invoicing. If payment is not made within 24 hours of the time you place your order, unfortunately we will have to cancel your order, as our baking calendar fills up quickly!
For orders over $200, we accept half down at the time of ordering, with the remaining balance paid within 2 weeks of your pick up or delivery date. Cancellations of orders made within 72 hours of pick-up time will be fully refunded. Cancellations made within less than 72 hours of pick-up will not be refunded, as production of your custom order will likely have already begun.
Retail hours: Thursdays and Fridays 11 a.m. - 5 p.m. and Saturdays 10 a.m. - 2p.m., with extended hours during holidays.
Pick-ups: Orders can be picked up anytime during retail hours.
Refunds are happily given if you are dissatisfied with your product for any reason upon return of your item.